Privacy Policy

1.1 Identity Information

When creating an account, your full name, date of birth, National ID number or passport number, email address, and mobile number are collected. This information is essential for verifying your identity and managing your account securely.

• Full name and date of birth
• National ID or passport number
• Email address and mobile number
• Account username and password (encrypted)

1.2 Financial Information

Your payment method details are collected during deposits and withdrawals. 7ooo currently handles transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used only to complete transactions and to prevent potential fraud.

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

1.3 Technical Information

When you use the 7ooo platform, certain technical information is collected automatically. This includes your device's IP address, browser type, operating system, and activity logs on the platform. This information is used for security monitoring and improving service quality.

• IP address and device identifier
• Browser type and version
• Login times and session details
• Navigation patterns on the platform

2.1 Direct Collection

Information is collected directly from you when you register with 7ooo, fill in account verification forms, contact customer support, or complete payment transactions. In each case, you are clearly informed why the information is needed.

2.2 Automatic Collection

Information is collected automatically while you use the platform through cookies, web beacons, and similar tracking technologies. Data gathered this way is used primarily to ensure platform functionality, understand usage patterns, and maintain security.

2.3 During Verification

During the account verification process, you may be asked to provide a copy of your National ID or passport, a selfie photo, and sometimes an address verification document. These documents are stored on secure encrypted servers and used solely for verification purposes.

3.1 Service Operations

Your information is used to keep your account active, process transactions, provide bonuses and promotions, and deliver customer support. Your contact details are needed to provide assistance via 24/7 live chat and email.

3.2 Security and Fraud Prevention

Technical data is analysed to detect policy violations such as unauthorised access, suspicious transactions, and multiple account management. This is essential for protecting all users' accounts and financial information.

3.3 Legal Obligations

Information may be used to meet legal obligations, respond to lawful requests from authorities, or resolve disputes. Only relevant information is provided in such cases.

3.4 Service Improvement

User behaviour is analysed to improve the platform experience, game selection, and support services. This analysis is always carried out on aggregated and anonymised data.

4.1 Service Partners

Necessary information is shared with trusted partner organisations for payment processing, identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and may only use the data for the specified purpose.

4.2 Disclosure for Legal Reasons

Information may be disclosed under court orders, lawful requests from investigative agencies, or applicable legal requirements. In such situations, every effort is made to notify you in advance where legally permitted.

4.3 Business Transfers

User data may be transferred in the event of a business merger, acquisition, or asset transfer. Users will be properly notified before any such change takes place.

5.1 Security Measures

7ooo uses SSL encryption, secure data storage, and regular security reviews to protect your information. All sensitive data stored on servers is secured with industry-standard encryption. Passwords are never stored in plain text — they are always stored in hashed and encrypted form.

5.2 Data Retention Period

Necessary data is retained while your account is active. Even after an account is closed, certain information may be retained for a set period for legal and audit purposes. Once that period expires, the data is securely deleted or anonymised.

5.3 Response to a Data Breach

If a data breach occurs, 7ooo will promptly notify affected users and take the necessary protective measures. To maintain the security of your account, use a strong password and keep OTP verification enabled.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 7ooo uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring the core functionality of the platform.
• Performance cookies: Anonymous analytics to understand which parts of the site are used and how often.
• Preference cookies: Remembering your language, theme, and display preferences.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, please note that disabling essential cookies may prevent some platform features from working properly. Session cookies are required for managing logins and transactions.

7.1 Right to Access Data

You can view the personal information stored in your account at any time. If you need details about specific information, submit a request through customer support.

7.2 Right to Correct Data

If any information in your account is incorrect or out of date, request a correction. Changes to identity information may require re-verification.

7.3 Right to Delete Data

If you request account closure, 7ooo will securely delete or anonymise data that is not subject to legal obligations. However, data may be retained if there are active bonuses, ongoing investigations, or legal liabilities.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, use the unsubscribe link in any message or let customer support know. This preference does not apply to essential service-related notifications.

8.1 Age Verification

All casino and betting activities on 7ooo are for persons aged 21 or older only. Date of birth is collected at registration, and National ID verification is carried out where there is doubt. Minors are not permitted to open accounts, and any account found to belong to a minor will be closed immediately.

8.2 No Collection of Minors' Data

7ooo does not intentionally collect information from anyone under 21. If information from a minor is collected by mistake and this comes to our attention or is reported by you, that information will be deleted promptly.

9.1 Game Studios and Technology Partners

The 7ooo platform uses software from various game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. While playing games, certain information related to the game session may be sent to the relevant game provider's servers, which is subject to their own privacy policy.

9.2 Payment Gateways

When payments are processed through bKash, Nagad, Rocket, and Upay, those platforms follow their own privacy policies. 7ooo does not view or store your mobile banking PIN or full account details — only confirmation that a transaction has been completed is verified.

9.3 Responsibility for External Links

If the 7ooo platform contains references to external websites, 7ooo is not responsible for the privacy practices of those sites. Please read their own privacy policies before visiting any external site.

10.1 Update Notifications

This Privacy Policy may be updated from time to time. If significant changes are made, a notification will be sent to your registered email address and the "Last Updated" date at the top of the page will change. Check this page regularly to stay informed about the latest policy.

10.2 Continued Use After Changes

If you continue using 7ooo's services after the Privacy Policy has been updated, you are considered to have accepted the revised policy. If you do not agree with the new policy, contact customer support about closing your account.